Ekam Energy Pvt. Limited ("Ekam Energy", "we", "us" or "our") respects your privacy. This policy explains how we handle personal information when you visit our website, make an enquiry, place an order or discuss a project with us.
Information we collect
We may collect information that you choose to provide through our website, telephone, email, WhatsApp or direct interactions. This may include your name, phone number, email address, location, company or property details, project type, electricity usage and other information needed to understand your requirements.
Our systems may also collect limited technical information, such as browser and device type, referring page, pages visited, date and time of access, IP address and approximate location. We use this information to operate, secure and improve the website and to understand general usage.
How we use information
- To respond to enquiries and provide requested consultations.
- To assess solar, battery storage, EV charging, operations and maintenance or related requirements.
- To prepare proposals, estimates, orders and service communications.
- To deliver and support products, projects and services.
- To improve website performance, content, security and customer experience.
- To meet contractual, legal, regulatory and record-keeping obligations.
Website enquiries and communications
When a website form opens WhatsApp or your email application, your details appear as a draft for you to review. Nothing is sent to Ekam Energy until you choose to send it in that application.
We may contact you about your enquiry, order or project by phone, email, SMS, WhatsApp or another channel you use with us. Where permitted or where you have consented, we may also send relevant service or promotional updates. You may ask us to stop promotional communications at any time.
Sharing of information
We may share information with trusted service providers, equipment or technology partners, professional advisers and authorities where reasonably necessary to respond to your request, operate the website, fulfil an order or project, protect legitimate interests, or comply with law. We do not sell or rent personal information to third parties for unrelated marketing.
Cookies and analytics
The website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and understand general usage. You can control cookies through your browser settings, although disabling some cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies.
Retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, legal, accounting and record-keeping requirements. We use reasonable organisational and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may ask us to access, correct or delete personal information, withdraw consent, or stop promotional communications. We may need to verify your identity and may retain information where required by law or a continuing contractual obligation.
External links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Ekam Energy is not responsible for their content or handling of information.
Changes to this policy
We may update this policy when our practices, services or legal requirements change. The current version and its last-updated date will be published on this page.
Contact us
For privacy questions or requests, email info@ekamenergy.com, call +91 94296 90105, or write to Ekam Energy Pvt. Limited, SCO 481-482, First Floor, Sector 35 C, Chandigarh.